Since 2006, Pruitt Road, Spring
“Great customer service for a fair price.”
That is how Red Star Cooling and Heating describes what homeowners and businesses can depend on it for. The company opened its doors in 2006 and has worked since then to build a reputation as the premier air conditioning and heating company in southeast Texas.
Its staff is made up of professional, highly experienced technicians whose goal is reliable, consistent indoor comfort for every customer. Red Star is a Carrier Factory Authorized dealer, accredited by the Better Business Bureau with an A+ rating, and completes around 12,000 jobs a year.
The standard, in Red Star's words
“We believe that if we just meet the expectations of our customers, then we're missing an opportunity.”
The company says it succeeds and truly shines when it exceeds expectations by going the extra mile on all of its heating and cooling services. In practice that shows up in the small follow-through: a technician who returns after a week to check the furnace he replaced, a crew that takes care in the house.
Every call gets the same treatment, from a simple repair to a middle of the night emergency: the same seriousness and the same attention to detail. The emergency line answers 24 hours a day, 365 days a year.
The three-point promise
Three promises, and a customer for each.
Honest Recommendations
Ionie told the technician what she had been told was wrong. Sebastian diagnosed something else, offered to bring parts for both, and was right.
“I am grateful for his honesty.”
Ionie, Google review
Fast Response Times
Zach Woodum called fifteen 24-hour companies the night his AC went out. Lee reached his door about six hours later.
“Red Star was the only company that came through.”
Zach Woodum, Google review
Clear Communication
Raj Chaudhary replaced a furnace and had the problem explained start to finish. The technician came back a week later to check on it.
“Sebastian, was my technician who diagnosed the problem and explained me everything in detail.”
Raj Chaudhary, Google review
4.9 on Google, 856 reviews
Customers use first names for the people who came to their house.
Sebastian
“Sebastian from Red Star Cooling and Heating was exceptional. I am grateful for his honesty.”
Ionie, Google review
Lee
“Lee, with Red Star was at my front door about six hours later, and two hours after that, it was fixed!”
Zach Woodum, Google review
Jose
“Jose is a top notch! extremely diligent and respectful and friendly!”
Breanna Riggle, Google review
Install crew: Christian, Adrian and Marlin
“christian and adrian and marlin that helped with our install were extremely respectful, and took care in our home”
Breanna Riggle, Google review
On the plate
What Red Star puts its name to.
Labor is covered for three years, three times the industry standard, and parts for ten. Estimates are free. The company is Carrier Factory Authorized, which is also why it can get Carrier parts and filters that are not sold in home-improvement stores.
Two offices, one company
Spring for Houston. Denton for Dallas.
Spring, the home office
1029 Pruitt Rd, Spring, TX 77380
Monday to Friday: 7:00 AM - 7:00 PM. Saturday and Sunday: 8:00 AM - 5:00 PM. Emergency repairs: 24 hours, 365 days a year.
Denton, serving Dallas
5501 Fishtrap Rd, Suite 121, Denton, TX 76208
One company, one standard.
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