Emergency line open 24/7, 365 days a year
Carrier Factory Authorized heating and air from Pruitt Road in Spring, Texas, since 2006. Someone answers at two in the morning, and every install is backed by three years of labor warranty.
Spec sheet
Every figure on this plate is one Red Star publishes and puts its name to: twenty years on Pruitt Road, labor covered for three years where the industry standard is a third of that, and a Google rating built one service call at a time.
The office runs Monday to Friday 7am-7pm, weekends 8am-5pm. The emergency line never closes. See how the company works.
Red Star Cooling & Heating
Spring · TX · 77380
In business since
2006
20+ Years Local HVAC Experience
Jobs completed a year
12,000+
Google rating
4.9
856 reviews
Emergency line
24/7
365 days a year
Labor warranty
3 yr
Three times the industry standard
Parts warranty
10 yr
Estimates
Free
On every replacement and install
From the condenser on the slab to the plenum in the attic, Red Star repairs, installs and maintains every kind of system it sells, for homes and for businesses across Greater Houston and Dallas.
Houston 24/7 · Dallas 24/7
The line is answered 24 hours a day, 365 days a year. Improper maintenance is the number one reason for these calls, and the advice is the same every time: don't grab a tool to fix it yourself, grab your phone.
How an emergency call works
Carrier Factory Authorized
Split systems, packaged units, ductless and geothermal heat pumps, sized to the house with a heating and cooling load calculation. Every install carries a 3 year labor warranty and a 10 year parts warranty.
Installation and replacement
Gas, oil, electric, heat pump
Furnaces, split, ductless and packaged heat pumps, hybrid furnace and heat pump systems, and radiant heating. Repair, installation and preventative maintenance, with the same 24/7 line through the winter.
Heating repair and installs
The 50% rule
Repairs on the system you already have. When the cost of a repair gets close to 50% of the system's original value, Red Star will tell you that replacing it is the better spend.
AC repair
Filtration · Dehumidifiers · Purifiers
A media filter between the return duct and the blower cabinet removes about seven times the dust of a standard filter. Air purifiers and dehumidifiers for the houses where that still isn't enough.
Indoor air quality
Technician on call 24/7
Repair, replacement, maintenance and installation for schools, hospitals, office buildings, shopping malls, factories, hotels and restaurants, with refrigerant checks and duct inspection on every maintenance visit.
Commercial HVAC
When it quits at night
That's Red Star's own advice for a system that has died, and the number it points to answers 24 hours a day, 365 days a year. Zach Woodum called fifteen 24-hour companies the night his AC went out. Lee from Red Star was at his front door about six hours later.
Repair or replace
When the cost of repairs is getting close to 50% of your system's original value, you are better off financially upgrading. An outdated unit is one of the three things behind most emergency calls, along with skipped maintenance and an AC run all day and all night.
Read how a repair is diagnosed or what a replacement involves.
Red Star Advantage membership
Members get two pre-paid tune-ups: a 30-point AC inspection for spring and summer and a 30-point heating inspection for fall and winter. Red Star keeps track of when they are due and contacts you to book them.
On top of the tune-ups: up to 10% off parts and labor, front of the line scheduling for standard and emergency service, and extended warranties on parts and labor.
AC inspection · spring and summer
Named checks
Indoor unit
Outdoor unit and refrigerant
Electrical and controls
Fall and winter brings the matching 30-point heating inspection. Heat pumps and air conditioners want a tune-up once a year; gas-fired equipment, every other year.
4.9 on Google · 856 reviews
“Sebastian from Red Star Cooling and Heating was exceptional. I am grateful for his honesty.”
Ionie, Google review
The job: she had been told what her fault was. Sebastian diagnosed something else, offered to bring parts for both, and was right.
Tech: Sebastian · Job: furnace replacement
“Sebastian, was my technician who diagnosed the problem and explained me everything in detail. I replaced furnace and it's working fine. He came again after a week to see if everything working on expectations.”
Raj Chaudhary, Google review
Tech: Jose · Install crew: Christian, Adrian, Marlin
“Jose made sure we understood and had the best deal possible with swift action!”
Breanna Riggle, Google review
Spring and Denton offices
SpringThe WoodlandsConroeHoustonNorth HoustonCypressTomballMagnoliaKingwoodHumbleAtascocitaKatyShenandoahOakridgeWillisPorterNew CaneySplendoraClevelandPinehurstDallasDentonand more